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Return Policy

To be eligible for a full refund, items must be returned within 30 days of purchase. Returns made after that period will receive a store credit or exchange for a similar item. Returned items must be in new/unused condition and in original packaging with tags. 

Return shipping costs are the responsibility of the customer.

Please note that the following items are not eligible for return:

  • Personalized or customized items
  • Items purchased on sale
  • Bits

If you'd like to make an exchange, a quick note with your package explaining what you're looking for speeds the process up!

If you believe you were sent an item with a manufacturing defect, please call or email us so we can contact the manufacturer. 

Please send all items and return forms to:

Manhattan Saddlery
ATTN: Returns
117 East 24 Street
New York, NY 10010
(212) 673 1400