Return Policy

To be eligible for a full refund, items must be returned within 30 days of purchase. Returns made after that period will receive a store credit or exchange for a similar item.

Returned items must be in brand new, unused condition and in original packaging with tags.

The following items are final sale and are not eligible for return, store credit or exchange:

  • Items purchased on sale
  • Personalized or customized items
  • Bits
  • Tack that has been oiled
  • Gift cards

Tack that has been oiled, conditioned or ridden in is not eligible for return or exchange, nor are boots that have been worn, polished, or ridden in. We advise bringing all new tack to the barn with tags on and checking for size on a clean, dry horse before you oil, condition or ride in it. 

If you'd like to make an exchange, a quick note with your package explaining what you're looking for speeds the process up.

If you believe you were sent an item with a manufacturing defect, please call or email us so we can contact the manufacturer and make it right. 

Return shipping costs are the responsibility of the customer.

Please send all items to:

Manhattan Saddlery
ATTN: Returns
117 East 24 Street
New York, NY 10010