CUSTOMER SERVICE Mon - Sat 10am- 7pm EST 212-673-1400

Return Policy

Refunds require preauthorization and will be given for qualified merchandise within 10 days of our receipt of the item. Returns made after that period will receive a store credit or exchange for a similar item. Please note that we reserve the right to assess a 10% restocking fee on returned merchandise.

  • Items that must be special ordered (e.g. custom boots) are not eligible for return.
  • Returned items must be in New/Unused condition.
  • Please note: We cannot accept returns of personalized or customized items.

Please send all items and return forms to:

    Manhattan Saddlery
    ATTN: Returns
    117 East 24 Street
    New York, NY 10010

Manhattan Saddlery is not responsible for return shipping costs.