General Questions

I would like to return a gift that was sent to me. How do I do that?

We're very sorry that your gift did not work for you. Please contact us for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address.

Do you charge sales tax?

We charge sales tax in New York State.

Will you sell my email address and phone number?

No, we respect your privacy and will not sell your information, ever.

Order Questions

How fast will my order arrive?

We stock most items and orders generally ship by UPS ground, unless you upgrade to a faster shipping method. Be sure to include your phone number and email address when ordering, in case we need to contact you about your order.

My credit card was declined, but there shouldn't be any issues. What happened?

Be sure to double-check that you entered your address correctly on the website, including the 5-digit zip code. Sometimes banks may also flag large orders for your safety, so you may need to contact them as well.

Do I need to set up an account to check out?

No, you can check out as a guest.

I don't like to put my credit card number on the internet. Is there another way to order?

Yes, you may call us at 212.673.1400.

Shipping and Delivery Questions

How much do you charge for shipping?

Our shipping rates are published here.

How do I check on the status of my order?

If we haven't contacted you already, then the best method is to email us at info@manhattansaddlery.com, or call us at 212.673.1400.